Lucia XIII

I’m a Multilingual Over-the-Phone (OPI) and Video Remote Interpreter (VRI) with proven expertise in medical, legal, 911 emergency, social services, and telecommunication interpreting. I consistently maintain over 99% quality scores to ensure accuracy, confidentiality, and professionalism in high-stakes, sensitive scenarios.

I’m recognised for cultural awareness, composure under pressure, and exceptional ability to bridge communication gaps across diverse fields. In urgent calls, I’ve maintained over 99% accuracy during life-threatening medical emergencies and law enforcement interactions.

In my roles at Universal Language Services, The Language Group, Language Services Associates, and Teleperformance - LanguageLine Solutions Project, I interpreted across healthcare, insurance, education, public service sectors, and legal proceedings. I also supported social workers and healthcare providers in sensitive cases such as child welfare and domestic violence.

I’m committed to HIPAA and legal ethics standards, and I bring a calm, client-focused approach that helps keep communication clear when it matters most. My experience also includes being ranked among the top 10% of interpreters for quality and professionalism.