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HP Mai

@hpmai

Medical interpreter at Language Line Solutions, interpreting English and Vietnamese in clinical, hospital, and telehealth settings.

Vietnam

Message

At Language Line Solutions, I provided accurate, confidential interpretation between English and Vietnamese in clinical, hospital, and telehealth settings. I helped patients and medical professionals communicate about diagnoses, procedures, and treatment plans.

At Propio, I facilitated communication between limited English proficient clients and English-speaking professionals, including on high-volume calls. At Outlier AI, I reviewed AI-generated responses and developed prompts and evaluation rubrics to support AI training and quality improvement.

Experience

Work history, roles, and key accomplishments

English - Vietnamese Interpreter

Propio

Facilitated clear communication between limited English proficient (LEP) clients and English-speaking professionals. Managed high-volume calls while ensuring accuracy, neutrality, and professionalism.

Interpretation English Vietnamese Communication Skills Accuracy Professionalism Cultural Sensitivity

English - Vietnamese Interpreter

Language Line Solutions

Provided accurate and confidential interpretation between English and Vietnamese in clinical, hospital, and telehealth settings. Facilitated clear communication between medical professionals and patients regarding diagnoses, procedures, and treatment plans.

Medical Interpretation English Vietnamese Confidentiality Communication Skills Empathy Discrétion

AI Training Generalist

Outlier AI

Reviewed and evaluated AI-generated responses for accuracy, relevance, clarity, and reasoning quality. Developed realistic prompts and evaluation rubrics to support AI training and quality improvement.

AI Training Evaluation Prompt Engineering Quality Assurance Critical Thinking Attention To Detail