Lucia Fernández Cuesta
@luciafernndezcuesta
I deliver bilingual customer service and language teaching across Spanish and English.
SpainWhat I'm looking for
I handle bilingual customer service at El Corte Inglés, resolving customer issues, managing credit card incidents, and processing bill payments and collections.
Previously, I supported Sydney Metro passengers with routes, fares, timetables, safety-door emergencies, access control, and peak-hour passenger flow.
I've also taught Spanish and English independently, preparing lessons for non-native speakers and adapting materials to different proficiency levels. My training includes preparation for official language certificates.
I'm completing a Master’s Degree in AI after earning a Bachelor’s Degree in Linguistics and Applied Languages, and I bring native Spanish, advanced English, intermediate French, and basic German to customer-facing work.
Experience
Work history, roles, and key accomplishments
Customer Service
El Corte Inglés S.A.
Jan 2026 - Present (7 months)
Liaised between the company and customers to resolve issues, handled credit card incidents, and provided personalised bilingual customer service. Processed bill payments and collections.
Customer Service
Sydney Metro
Jan 2024 - Jan 2025 (1 year)
Provided direct assistance to passengers at stations, answering questions about routes, fares and timetables. Assisted at safety doors in emergencies and monitored passenger flow during peak hours.
Spanish & English Teacher
Self Employed
Jan 2024 - Jan 2025 (1 year)
Prepared lessons for non-native speakers of English and Spanish, adapting materials to learners' proficiency levels. Delivered training focused on obtaining official language certificates.
Waitress
Chiringuito Cactus Jack
Jan 2021 - Jan 2023 (2 years)
Prepared drinks and food, maintained cleanliness and organisation, and assisted with opening/closing, inventory and stock replenishment.
Education
Degrees, certifications, and relevant coursework
Instituto Europeo de Posgrado
Master's Degree, Artificial Intelligence
2025 -
Currently pursuing a Master's degree in Artificial Intelligence, focusing on advanced computational techniques and intelligent systems.
Universidad de Cádiz
Bachelor's Degree, Linguistics and Applied Languages
2020 - 2025
Pursued a Bachelor's degree in Linguistics and Applied Languages, focusing on the scientific study of language and its practical applications.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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