Lucia Dos Santos

Provide customer assistance and explain insurance products and coverage options. Handle customer interactions, record information using CRM processes, and maintain accurate customer and policy-related information.

Provided high-volume customer support across banking, financial services, telecommunications, healthcare, nonprofit and technology-related campaigns. Worked with CRM systems including Microsoft Dynamics, supported Banco Francés and Banco Comafi customers, and trained new representatives.

Assisted customers with automotive savings plans and financing-related products. Managed customer inquiries, follow-ups, documentation, and monitored the sales process from initial contact through follow-up.

Assisted customers with automotive savings plans, explained products, conditions and payment structures. Followed up with prospects and maintained customer information throughout the sales process.

Managed daily branch operations and customer service, handled cash collection, payments and transaction-related activities. Coordinated cash collection procedures and maintained operational accuracy.

Covered staff absences, vacations and maternity leave. Handled lottery transactions, cash operations, Pago Fácil payments and SUBE services, assisting customers with transactions and service inquiries.

Provided administrative and customer-facing support, managed telephone calls, reception and communications. Coordinated appointments, organized documentation and performed general office administration.

Pursued audiovisual studies, which remain incomplete.