Lucas Eduardo

I'm a Technical Support Engineer with over 4 years of experience, complemented by 2 years as a backend developer. My expertise lies in customer-facing roles, where I excel in troubleshooting and log analysis. I have a proven track record of leveraging my technical skills in tools like Splunk, New Relic, and AWS to identify and resolve issues efficiently.

Throughout my career, I have demonstrated strong team leadership and training abilities, effectively de-escalating conflicts and ensuring customer satisfaction. My role at E-core involved automating report generation and optimizing incident management workflows, significantly improving response times. At Pagbank, I developed applications that processed millions of files and assisted support teams in resolving bugs quickly, showcasing my ability to bridge technical and customer support functions.