Luana Miranda

Provided basic care for birds and other wild animals undergoing rehabilitation, including preparing food, cleaning enclosures, and observing behavior. Assisted with intake and maintained high hygiene and biosecurity standards.

Provided exceptional customer service in a restaurant, bar, and karaoke rooms. Managed table reservations, prepared cocktails, and served draft beer according to company standards.

Greeted clients and their animals, scheduled appointments, and managed veterinarian schedules. Handled billing, invoicing, and payments, while maintaining organized reception areas and ensuring a calm environment.

Provided high-quality customer service, assisted with product selection, and processed transactions accurately. Replenished inventory, maintained displays, and ensured store cleanliness and organization while collaborating with team members to achieve operational goals.

Replenished and organized store merchandise, performed quality control, and provided customer service and cash register operations. Ensured cleanliness, safety, and visual presentation of the store while following company procedures and food safety standards.

Grade: 17.4

Completed a professional course in Tourism, achieving a final grade of 17.4 out of 20.