Open to opportunities

Lovina Ogaji

@lovinaogaji

Message

Detail-oriented Insurance Advisor focused on customer service, accurate records, and efficient administrative support.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver efficient administrative support and excellent customer experiences in a remote-friendly environment, using strong record keeping, scheduling, and communication skills to support day-to-day business operations.

I’m a highly organized Business Management graduate with experience as an Insurance Advisor, delivering strong client relationship management and administrative support in Abuja, Nigeria. I handle client inquiries through phone calls and emails, maintain and update policy/customer records, and ensure timely resolution of requests.

In my current role, I schedule appointments and follow-up meetings, support onboarding documentation, and contribute to business development through market research and reporting. I also prioritize accurate record management and documentation to keep client accounts well maintained.

Before that, I worked as a Sales Representative at Becca's World Cosmetics, where I managed inventory records, processed customer orders, and prepared daily and weekly reports. I also completed NYSC with administrative and data processing support, and I’m certified in AI Fluency (IOE & Microsoft), strengthening how I approach workplace productivity and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Insurance Advisor

Current

Prudential Zenith Life Insurance

Jan 2024 - Present (2 years 5 months)

Responded to client inquiries via phone and email, maintained accurate customer and policy records, and scheduled appointments with timely follow-ups. Produced market-research reports to support business development and ensured client requests were resolved with complete documentation.

Client Relationship Management Customer Service Insurance Advisory Appointment Scheduling Data Entry Record keeping Market Research Sales Operations Documentation

Sales Representative

Becca's World Cosmetics

Jan 2022 - Jan 2023 (1 year)

Managed inventory records, processed customer orders, and maintained transaction and customer databases. Prepared daily and weekly business reports, handled routine customer inquiries, and supported sales operations through effective record management.

Customer Service Order Processing Inventory Management Data Entry Record keeping Sales Operations Reporting Client Relationship Management Communication

NYSC Member

National Youth Service Corps (NYSC)

Jan 2023 - Present (3 years 5 months)

Provided administrative and operational support by managing documentation and assisting with data processing tasks. Collaborated with team members to support organizational objectives using strong communication, organization, and problem-solving skills.