Open to opportunities

Love Mercy

@lovemercy

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Security-focused Senior Tech Analyst transitioning healthcare IT experience into security analysis.

Zimbabwe

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What I'm looking for

I’m looking to transition into a Security Analyst role where I can strengthen security posture, reduce risk, and protect mission-critical clinical systems—using incident investigation, IAM, and endpoint/security remediation with clear ownership and measurable outcomes.

I’m a security-minded Senior Tech Analyst leveraging healthcare IT and infrastructure experience to strengthen security posture, reduce risk, and protect mission-critical clinical systems.

At Sunrise Hospital and Medical Center, I’ve supported identity and access management by managing Active Directory accounts, permissions, and access requests. I respond to high-priority incidents—including network outages, PACS disruptions, scareware incidents, and PBX communication failures—while investigating security and technical issues to maintain system integrity and availability.

I also drive security improvements through enterprise technology initiatives, such as enabling TLS 1.2 across 500+ endpoints and remediating CISA-identified vulnerabilities. From enterprise Microsoft 365 and SharePoint migrations to endpoint OS security upgrades and lifecycle refresh efforts, I focus on secure configurations, compliance, and practical documentation that standardizes support and improves patient safety.

Experience

Work history, roles, and key accomplishments

Current

Senior Tech Analyst

Current

Sunrise Hospital and Medical Center

May 2023 - Present (3 years)

Managed Active Directory accounts and access requests, supporting IAM practices, and responded to high-priority incidents impacting PACS, network outages, scareware, and PBX communications. Strengthened enterprise security posture by enabling TLS 1.2 across 500+ endpoints and remediating CISA-identified vulnerabilities while maintaining continuity for mission-critical clinical systems.

Active Directory Administration Identity and Access Management (IAM)Microsoft 365 TLS 1.2 Implementation Endpoint Security Network Troubleshooting

100% Travel IT Technician

Sayers Technology

Feb 2022 - May 2023 (1 year 3 months)

Facilitated three 100% endpoint lifecycle refresh deployments, improving endpoint infrastructure and reliability through streamlined imaging, configuration, and deployment with IT teams and vendors. Conducted secure device deprovisioning and disposal to protect data privacy and reduce security risk during refresh and hospital acquisition transitions.

Imaging Data Privacy Vendor coordination IT Operations Process Improvement

Secretary and IT Liaison

The Ministry Concierge

Feb 2015 - Feb 2019 (4 years)

Provided basic IT troubleshooting, user support, and system access coordination to maintain operational efficiency. Delivered administrative support and coordinated departmental communications, maintaining documentation and scheduling.

User Support Basic IT Troubleshooting System Access Coordination Administrative Support Documentation Scheduling Process Coordination Communication