Open to opportunities

Louis Nyirenda

@louisnyirenda

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Aspiring cybersecurity professional with strong supervisory and IT skills.

Zambia

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What I'm looking for

I am looking for a role that offers growth opportunities in cybersecurity and IT, where I can apply my skills and contribute to a dynamic team.

I am a dedicated cybersecurity student at Zambia University College of Technology, where I am pursuing my degree in Cyber Security with ICT. My academic journey has equipped me with a solid foundation in ethical and cyber laws of ICT, and I am currently enhancing my skills with a CCNA certification in Networking. I am passionate about leveraging my knowledge to contribute to the field of cybersecurity.

In my professional experience, I have held various roles that have honed my supervisory and interpersonal skills. As a Front Office Receptionist at Protea Hotel by Marriott Lusaka Tower, I developed excellent customer service abilities and learned the importance of effective communication in a fast-paced environment. My role as a Supervisor at the Zambia Statistics Agency allowed me to lead a team of enumerators, where I utilized my conflict resolution and mediation skills to ensure smooth operations.

Experience

Work history, roles, and key accomplishments

Front Office Receptionist

Protea Hotel by Marriott Lusaka Tower

Dec 2023 - Nov 2024 (11 months)

Managed front office operations, providing excellent customer service and support to guests. Handled check-ins and check-outs, addressed guest inquiries, and ensured a welcoming environment.

Customer Service Conflict Resolution Communication Skills Microsoft Office Suite

Supervisor

Zambia Statistics Agency

Jul 2022 - Sep 2022 (2 months)

Supervised a team of six enumerators during a data collection project, ensuring accurate data gathering and adherence to project timelines.

Team Leadership Data Collection Communication Skills Conflict Resolution

Sales Manager

Carib Investments

Jul 2018 - Jan 2019 (6 months)

Managed inventory and sales operations, ensuring efficient stock management and customer satisfaction.

Inventory Management Sales Strategy Customer Service Communication Skills Problem Solving

Waiter Intern

Latitude 15 Degrees Hotel

Jun 2018 - Jun 2018 (0 months)

Assisted in restaurant operations as a waiter intern, providing service to guests and supporting housekeeping and front office duties.

Customer Service Teamwork Communication Skills

Education

Degrees, certifications, and relevant coursework

Zambia University College of Technology

Bachelor of Science, Cyber Security

2019 - 2023

Pursuing a degree in Cyber Security with ICT at Zambia University College of Technology, focusing on the principles of cybersecurity and information technology.

Zambia University College of Technology

Certificate, Networking

2023 -

Currently pursuing a Certificate in Networking (CCNA CISCO) at Zambia University College of Technology, focusing on networking fundamentals and Cisco technologies.