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Louise Peterson

@louisepeterson

Administrative and operations professional at Collinson who coordinated international teams and supported Consumer Operations projects.

South Africa

Message

What I'm looking for

I’m based in Cape Town and willing to relocate to Singapore for the opportunity.

At Collinson, I provided administrative and operational support across Digital Content and Transformation teams, coordinating meetings, deliverables and communications across South Africa, the UK, USA and Hong Kong. I also supported the Director of Consumer Operations with project tracking, reporting and executive meeting follow-ups.

Earlier at Collinson, I coordinated complex customer complaints and international medical assistance cases, and supported customer relations operations. I’ve also managed customer relations and social media teams, prepared operational reports, and maintained documentation and case records.

Experience

Work history, roles, and key accomplishments

Consumer Operations Specialist

Collinson

Jan 2024 - Jun 2025 (1 year 5 months)

Provided administrative and operational support across Digital Content and Transformation teams, coordinating meetings, deliverables, and communications across international teams. Supported senior leadership with project tracking, reporting, and cross-functional communication.

Jira Confluence SharePoint Project Tracking Reporting Cross Functional Communication Quality Checks Stakeholder Coordination

Customer Relations Executive

Collinson

Apr 2022 - Dec 2023 (1 year 8 months)

Managed high-profile executive customer cases through CRM, ensuring timely resolution while maintaining professionalism and confidentiality. Coordinated cross-functional collaboration with Legal, Fraud, and PR teams to resolve complex customer matters.

CRM GDPR Data Subject Requests Dispute Resolution Case Management Stakeholder Communication Problem Solving

Customer Relations Team Leader

Collinson

Aug 2019 - Apr 2022 (2 years 8 months)

Managed day-to-day administrative and operational activities for a customer relations team, allocating workloads and tracking performance against service level agreements. Prepared regular reports and supported GDPR compliance processes.

Team Leadership Work Allocation Performance Monitoring Reporting GDPR Escalation Management Customer Service

Social Media Team Leader

Collinson

Aug 2017 - Aug 2019 (2 years)

Led a team delivering customer support across multiple digital communication channels, ensuring service excellence and operational efficiency. Coordinated daily team operations, allocated workloads, and monitored performance against service level agreements.

Team Leadership Social Media Customer Support Coaching Performance Reviews Process Improvement Stakeholder Management

Complaints Co-Ordinator

Collinson

Aug 2015 - Aug 2017 (2 years)

Coordinated the end-to-end administration and resolution of complex customer complaints, preparing detailed case documentation and liaising between customers and internal departments. Monitored deadlines and prepared reports on complaint trends.

Complaint Resolution Case Management Documentation Reporting Stakeholder Liaison Regulatory Compliance

Shift Leader - Priority Travel Group

Collinson

Sep 2013 - Jul 2015 (1 year 10 months)

Coordinated the delivery of premium airport VIP services for international clients by managing end-to-end booking requests across airports worldwide. Liaised with global service providers and resolved client enquiries to ensure a seamless customer experience.

Customer Service Booking Management Logistics Coordination Communication Skills Problem Solving Record keeping

Medical Assistance Coordinator

Collinson

Mar 2010 - Sep 2013 (3 years 6 months)

Coordinated time-sensitive international assistance cases, managing priorities and ensuring timely resolution in accordance with company policies and SLAs. Coordinated with hospitals, medical consultants, and travel agents to arrange repatriations and medical care.

Case Management Medical Assistance Coordination Communication Skills Documentation Compliance Stakeholder Management