Lorena Mena

LM

Looking for a job

Lorena Mena

@lorenamena

Apoyo operaciones bancarias, seguridad informática y análisis de datos con SQL, Power BI y Excel.

Dominican Republic

What I'm looking for

Busco una oportunidad para aplicar SQL, Power BI, Excel y conocimientos de seguridad informática en análisis de datos, soporte técnico o gestión de sistemas.

Apoyé las operaciones de Banco Múltiple BHD, ejecutando y validando transacciones en el sistema bancario para mantener la integridad, consistencia y disponibilidad de los datos.

También brindé soporte técnico a usuarios y clientes, gestioné requerimientos financieros e informáticos y resolví incidencias técnicas y operativas en un entorno de alta exigencia.

Combino mi formación en Ingeniería en Sistemas de Computación con conocimientos de SQL, Power BI, Excel, seguridad informática, análisis de riesgos y gestión de accesos.

Experience

Work history, roles, and key accomplishments

BB

Cajero Flotante

Banco Múltiple BHD

Jun 2024 - Dec 2024 (6 months)

Operated and supported banking systems, ensuring data integrity and availability. Provided technical support to users and clients, applied security protocols, and resolved technical incidents in high-demand environments.

SQL Power BI Microsoft Office Security Risk Analysis Access Management Documentation Customer Service Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

PP

Pontificia Universidad Católica Madre y Maestra (PUCMM)

Certificate, Business Intelligence

2026 - 2026

Completed a course in Business Intelligence with Power BI and Excel.

FS

Fundación Carlos Slim

Certificate, Information Security

2024 - 2024

Completed a course in Information Security and Risk Analysis.

UU

Universidad Católica del Cibao (UCATECI)

Bachelor of Engineering, Computer Systems Engineering

2017 - 2023

Pursued a degree in Computer Systems Engineering, focusing on software development, databases, and information security.

HA

Habilitic

Certificate, Customer Service

2022 - 2022

Completed a course in Customer Service.

Tech stack

Software and tools used professionally

DATOS

Microsoft Excel

Microsoft Power BI

SQL

Availability

Looking for a job

Location

Dominican Republic

Authorized to work in

Dominican Republic

Salary expectations

50k+ USD

Job categories

Cajero Flotante Data Analyst Business Intelligence Analyst Information Security Analyst Database Analyst Customer Support Specialist IT Support Technician Computer Support Specialist Technology Support Specialist Technical Support Specialist IT Support Associate

Skills

SQL Power BI Excel Microsoft Office Business Intelligence Risk Analysis Access Management Technical Support Customer Service Data Validation Incident resolution Process documentation Technical Communication Teamwork Problem Solving Spanish English Data

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