I am looking for a role that allows me to leverage my skills in data analysis and visualization to drive business decisions. I value remote-friendly environments, opportunities for professional growth, and a collaborative team culture where clear communication is a priority
Open to opportunities
FRANCISCO Moreno
@franciscomoreno
Data Analyst with a background in Social Communication, specialized in transforming complex information into strategic visual solutions.
Dominican RepublicWhat I'm looking for
I am a professional with a unique blend of technical and communicative skills. I have solid experience in Microsoft Excel, Power BI and SQL, creating dashboards and DAX measures to drive data-based decision-making. As a Social Communication student, I don't just analyze numbers—I tell the story behind them clearly and effectively. I am passionate about troubleshooting, process optimization, and leveraging technology to improve information flow within organizations
Experience
Work history, roles, and key accomplishments
Current
Workforce analyst
Voiceteam
Jun 2021 - Present (5 years 4 months)
Data / BI Analyst | VoiceTeam Call, S.A.
Dominican Republic |
Designed and maintained end-to-end reporting systems using Excel (Power Query, Power Pivot) and Power BI.
Built KPI dashboards for AHT, CSAT, QA, Adherence, Reliability, and Productivity, enabling real-time performance tracking.
Modeled data using fact/dimension schemas (HC, AHT, CSAT, QA, Reliability) to support scalable analytics.
VS
Reporting Analyst
VoiceTeam Call, S.A.
Apr 2026 - Aug 2026 (4 months)
Created and maintained operational reports, dashboards, and data models using Excel, Power BI, Power Query, DAX, SQL, and ETL processes.
VS
Workforce Analyst
VoiceTeam Call, S.A.
Mar 2023 - Mar 2026 (3 years)
Managed workforce reporting, staffing, scheduling, attendance, adherence, and performance analysis for daily operations.
VS
Real-Time Analyst (RTA)
VoiceTeam Call, S.A.
Sep 2021 - Feb 2023 (1 year 5 months)
Monitored real-time staffing and service levels, adjusting coverage and supporting operational decisions throughout the day.
VS
Customer Service Agent
VoiceTeam Call, S.A.
Jun 2021 - Aug 2021 (2 months)
Handled customer inquiries and account support while meeting service, quality, and productivity standards.
CD
Latin Music Distributor
Catapult Distribution
Jan 2016 - Dec 2020 (4 years 11 months)
Supported digital distribution of Latin music releases, catalog information, and content delivery to online platforms.
CM
Sales Agent
Call Max
Jan 2015 - Dec 2016 (1 year 11 months)
Handled outbound and inbound sales interactions, customer needs, and sales targets.
Education
Degrees, certifications, and relevant coursework
Udemy
Microsoft Excel: De cero a analista de datos en Power BI, Data Analysis
2022 - 2022
Completed a course on Microsoft Excel from beginner to data analyst in Power BI.
Udemy
English Immersion Program, English
2017 - 2017
Completed an English Immersion Program in 2017.
Universidad Católica Madre y Maestra
Bachelor's Degree, Social Communication
Bachelor's degree in Social Communication with a focus on Journalism.
Udemy
SQL: Creación de Bases de Datos (De cero a profesional), Database
2022 - 2022
Completed a course on SQL database creation from beginner to professional.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
Dominican RepublicAuthorized to work in
Salary expectations
25k-35k USD
Social media
Job categories
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