At Daejon Blu, I operate an independent IT service desk for residential and small business clients, providing hardware diagnostics, software repair, OS reinstallation, and malware removal.
I assemble, upgrade, and repair custom PCs and laptops, and troubleshoot Wi-Fi, router, DNS/DHCP, and peripheral connectivity issues.
I also provide patient end-user support, explain root causes, and train non-technical clients on digital security. My support work includes Windows 10/11 and Ubuntu Linux, along with ServiceNow workflows and Microsoft Entra ID access controls.
Before Daejon Blu, I worked as a Retail Customer Service Associate at Steve Madden, resolving customer queries and managing store accounts, point-of-sale systems, and daily cash reconciliation.
