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liz mena palacios

@lizmenapalacios

I appraise vehicle damage, prepare repair estimates, and negotiate claims across passenger, commercial, and specialty vehicles.

United States
Message

I've inspected damaged vehicles, prepared itemized repair estimates, and helped determine whether vehicles should be repaired or declared total losses. My work covers automobiles, trucks, motor homes, travel trailers, motorcycles, heavy equipment, and antique vehicles.

At The Hertz Corporation, I inspected 30–40 damaged vehicles daily across more than 10 Massachusetts locations and several New Hampshire locations. I created Mitchell estimates, coordinated parts orders, verified repairs and payments, and negotiated supplemental repair labor.

At Glenville Terrace Auto Body and Repair and Rand Adjustment Bureau, I prepared insurance documentation, assigned repair work, reviewed supplements, inspected completed repairs, and worked closely with claims departments, body shops, owners, and claimants.

I'm licensed as an Auto Damage Appraiser and use CCC Pathways, Audatex, and Mitchell estimating software. I communicate in English, Spanish, and Portuguese and bring technical knowledge of repair methods, vehicle construction, parts costs, and claims practices.

Experience

Work history, roles, and key accomplishments

The Hertz Corporation logoTC

Auto Damage Appraiser

Jan 2018 - Dec 2020 (2 years 11 months)

Inspected 30-40 damaged vehicles daily and created repair estimates using Mitchell software. Negotiated repairs and labor for supplements, verified payments, and determined whether vehicles were to be repaired or totaled.

Education

Degrees, certifications, and relevant coursework

MS

Minuteman Regional Vocational Technical School

Certification, Motor Vehicle Damage Appraising

2007 -

Completed a Motor Vehicle Damage Appraiser Certification program at Minuteman Regional Vocational Technical School in 2007.

Tech stack

Software and tools used professionally

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