At Corporativo Zell, I direct the integrated management system for the main customer service process, including ISO 9001:2015 and ISO/IEC 27001:2022 audits, risk analysis, and continual improvement. I led the recertification and integration of both systems and their successful migration to the new ISO/IEC 27001 version during an audit.
I also direct the company’s ESR sustainability program and earned seven CEMEFI best-practice recognitions across 2025 and 2026. I planned and controlled strategic projects, reporting indicators to the Board, and led administration of a corporate web app launch, including functional testing and schedule control.

