Livingfaith Udofia
@livingfaithudofia
Program associate and certified AI/customer experience analyst, optimizing multi-cohort operations with data-driven KPI reporting.
NigeriaWhat I'm looking for
I’m an Economics graduate and Certified AI Analyst with experience running multi-cohort programs and high-volume data operations. I focus on leveraging technology and data-driven insights to optimize program performance and operational flow.
Most recently, I served as a Program Associate at the Enugu SME Center, administering end-to-end operations for the EnuguMagicLab Animation program. I managed 100+ trainees while maintaining 100% financial accuracy across billing cycles, and I produced bi-weekly executive performance reports on attendance, payment statistics, and program KPIs.
I also coordinated mass communications for 700+ stakeholders and built an automated communication system connecting Programs, Finance, and Customer Experience to keep information timely and consistent. Earlier, as a Project Support Intern, I managed end-to-end payroll and onboarding, supporting compliance and achieving a 20% reduction in data entry errors through improved workflows.
Experience
Work history, roles, and key accomplishments
Fellow & Mentor
Acquaint
Jan 2022 - Present (4 years 6 months)
Provided cross-cultural mentorship and supported professional development from 2022 to present.
Program Associate
Enugu SME Center
Jan 2025 - Apr 2026 (1 year 3 months)
Administered end-to-end operations for the EnuguMagicLab Animation program, managing 100+ trainees and maintaining 100% financial accuracy across billing cycles. Produced bi-weekly KPI and attendance/payment reports and coordinated communications for 700+ stakeholders.
Project Support Intern
Enugu SME Center
Jan 2023 - Dec 2024 (1 year 11 months)
Supported end-to-end payroll and onboarding for a project team, improving compliance and reducing data entry errors by 20%. Assisted with stakeholder communication, daily meeting reports, follow-up reminders, scheduling, travel booking, and email management.
Cashier
Beaurepublik
Jan 2022 - Dec 2022 (11 months)
Facilitated inbound client bookings for 50–70 clients daily while ensuring clear payment structure. Assisted with purchasing office supplies and communicated booking/reservation arrangements to clients.
Education
Degrees, certifications, and relevant coursework
Jobberman/SLA
Certified Executive Virtual Assistant, Virtual Assistance
Completed the Certified Executive Virtual Assistant program via Jobberman/SLA in 2026.
Udemy
Certified Customer Service Professional, Customer Service
Completed the Certified Customer Service Professional certification on Udemy in 2026.
University of Uyo
Bachelor of Science, Economics
Completed a B.Sc. in Economics at the University of Uyo, graduating in 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
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