Open to opportunities

Daniel Butcher

@danielbutcher

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Customer success leader with 15 years of experience in SaaS.

United States

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What I'm looking for

I seek a role that values mission-driven work, fosters collaboration, and offers opportunities for continuous improvement.

With over 15 years of experience in customer success and operations, I have a proven track record of driving client engagement and optimizing processes across wellness, SaaS, and high-trust service industries. My expertise lies in leading distributed teams and developing scalable, data-informed strategies that enhance customer satisfaction and deliver measurable growth.

I am passionate about translating customer goals into actionable success plans and fostering alignment among stakeholders. My leadership highlights include building service-oriented cultures, re-engineering workflows to improve efficiency, and designing training programs that empower teams to adapt to emerging tools and technologies.

Experience

Work history, roles, and key accomplishments

Current

Director of Customer Success

Current

SAM Technology

Oct 2024 - Present (9 months)

Own full post-sale lifecycle for MM/Enterprise SaaS clients, driving retention, renewals, and 25% YoY expansion through value realization strategy and executive engagement.

SaaS Value Realization Salesforce HubSpot

AI Operations Manager

PanasonicWELL / Yohana LLC

Mar 2022 - Present (3 years 4 months)

Advanced member wellness goals by integrating AI operations with care-based support workflows. Compressed QA process by 67% through SOP redesign and oversaw 200+ offshore workers.

AI Operations Quality Assurance Team Leadership Process Improvement

Estate Manager & Family Assistant

Private Residences

Aug 2014 - Present (10 years 11 months)

Managed multi-property operations, complex calendars, and vendor negotiations for high-net-worth families. Ensured seamless household functioning and administrative support.

Property Management Calendar Management Administrative Support Household Operations

Education

Degrees, certifications, and relevant coursework

Staffordshire University

B.Sc., Forensic Science & Psychology

Studied Forensic Science and Psychology at Staffordshire University, gaining a comprehensive understanding of scientific principles and human behavior. Developed analytical and critical thinking skills applicable to various professional contexts.