Open to opportunities

lisbet santana

@lisbetsantana

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Training and development coordinator with strong information management and instructional experience.

United States

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What I'm looking for

I am seeking a role where I can design and deliver training, improve onboarding, manage compliance, and apply my IT and information-management skills in a collaborative environment.

I am a training and development coordinator with a background in information management, early childhood education, and administrative IT support. I combine hands-on classroom experience with technical skills to design and deliver onboarding and training programs.

My work history includes roles as an Information Specialist, Assistant Teacher, Warehouse Associate, Head Start Teacher, and Administrative Support Specialist in IT, culminating in my current Training and Development Coordinator position. I have led onboarding trainings, collected feedback, and managed compliance tracking and reporting.

I hold an Associate Degree in Accounting and a Bachelor's Degree in Information Sciences, with strengths in database administration, equipment administration, and vendor coordination. I am experienced with Microsoft systems, NEC phone systems, Castinet, Paycom, and Child Plus.

I am collaborative, detail-oriented, and focused on problem solving, analysis, and clear communication. I bring bilingual ability in English and Spanish and a track record of supporting teams, customers, and program compliance.

Experience

Work history, roles, and key accomplishments

Current

Training and Development Coordinator

Current

Community Action Council

Jan 2024 - Present (2 years 1 month)

Developed and delivered onboarding and training programs, collected feedback, and managed compliance tracking to improve staff readiness and reporting accuracy.

Training Delivery Onboarding Compliance Reporting Feedback Microsoft Office Database Administration Employee Development

Administrative Support Specialist

Community Action Council

Jan 2018 - Present (8 years 1 month)

Provided IT administrative support including equipment administration, asset purchasing coordination, and database system maintenance to streamline operations.

IT Support Asset Management Database Administration Paycom Child Plus Customer Service

Head Start Teacher

Community Action Council

Jan 2017 - Present (9 years 1 month)

Delivered early childhood education, coordinated with families and service providers, and supported child development in the Head Start program.

Early Childhood Education Classroom Management Family engagement Customer Service Documentation

Assistant Teacher

Childcare Network

Jan 2016 - Present (10 years 1 month)

Supported classroom activities, assisted lead teachers with instruction and child supervision, and contributed to lesson implementation.

Child Supervision Lesson Implementation Communication Teamwork

Warehouse Associate

Amazon

Jan 2016 - Present (10 years 1 month)

Performed warehouse operations including picking, packing, and inventory handling to support order fulfillment and logistics throughput.

Warehouse operations Inventory Management Safety Compliance Logistics

Information Specialist

Historical Archive of the Government of Cuba

Jan 2015 - Present (11 years 1 month)

Handled analysis, classification, storage, retrieval, and protection of archival information to preserve historical records and improve access.

Documentation Spanish

Education

Degrees, certifications, and relevant coursework

Amistad Cubano-Soviética

Associate Degree, Accounting

Completed an associate degree in accounting at Amistad Cubano-Soviética, awarded in 2010.

University of Havana

Bachelor Degree, Information Sciences

Completed coursework leading to a bachelor degree in Information Sciences with focus on information analysis, classification, storage, retrieval, and protection.