Lisa Gibson

Assists in operations of a roofing company including bookkeeping, customer relations, supplier management, warranties, and process documentation.

Participated in business requirements gathering, design, and implementation of a government solution software. Presented wireframes, wrote business design documents, conducted regression testing, and wrote user manuals.

Inventoried step-by-step processes and designed workflows for each research department at the university. Created fit-gap capturing current processes and future requirements for new research software.

Conducted and documented full analysis for six COTS enterprise tools for the New Mexico Health and Human Services department. Elicited business requirements and created user stories for a unified portal design.

Led a six-month project for Tri-State improving their labor entry system through front-end redesign. Conducted business requirements workshops and created as-is and to-be workflows.

Collected and documented all standard operating procedures for a financial firm. Analyzed as-is processes and developed workflows and narratives.

Conducted multiple projects for nuclear plants and utility companies in Europe, Canada, and the US. Defined current business practices, elicited requirements, and assisted in system redesign and implementation.

System administrator for 15-module Asset Suite supporting 1100 users. Co-managed upgrade projects, analyzed and re-engineered business processes, and led test teams.

Masters of Music Education from Boston University.

Bachelors of Music from the New England Conservatory of Music.