Lin Maradiaga

I bring 9 years of fully remote experience across customer operations, trust & safety enforcement, content moderation, quality assurance, and platform operations at scale. I’m known for reviewing high volumes of content accurately and consistently while enforcing complex policy frameworks to protect platform integrity.

As an AI Content Specialist, I reviewed and quality-controlled 100+ AI-generated outputs daily, applying detailed editorial standards for accuracy, consistency, and policy compliance. I also developed and refined prompts to guide AI models toward stylistically consistent outputs, acting as a de facto quality reviewer and feedback loop contributor.

In content moderation on a global marketplace, I moderated 1,200+ pieces of content daily, assessing policy violations, content risks, and formatting issues with established trust & safety frameworks. I maintained moderation logs and QA reports for audit readiness, contributed to process improvements that reduced error rates, and trained/mentored new moderators to standardize policy application.

Earlier in customer service operations, I handled high-volume bilingual (English/Spanish) work across multiple US client campaigns, staying aligned to SLAs, KPIs, and escalation protocols. I documented resolutions in CRM systems and managed multiple concurrent accounts with different policies and compliance requirements.