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Lingga Satria Perkasa

@linggasatriaperkasa

Message

Compliance professional at Herbalife Indonesia who handled 100 ethics cases yearly and trained thousands.

Indonesia

Message

At PT Herbalife Indonesia, I investigated and closed around 100 ethical, sales, and marketing-plan violation cases each year, working with local, APAC, Legal, and Regulatory teams. I also contributed to compliance guideline and code-of-conduct updates for the Indonesian market.

I designed and delivered training for more than 3,000 members and internal stakeholders, and created the Akustik Compliance Podcast and educational video content. After training, repeat violations and complaints fell by 70–80%. Earlier, I resolved escalated customer complaints at DPLK PT Manulife Indonesia and led a 12–15-agent customer service team at Digi Telecommunications Bhd, Malaysia (SCICOM Project).

Experience

Work history, roles, and key accomplishments

Senior Compliance Staff & Corporate Trainer

PT Herbalife Indonesia

Jul 2015 - Jan 2026 (10 years 6 months)

Investigated and closed approximately 100 ethics and marketing-plan violation cases per year, recommending disciplinary actions and managing case files with local, APAC, Legal, and Regulatory teams. Designed and delivered compliance training to over 3000 members and internal stakeholders, achieving a 70-80% reduction in repeat violations.

Employee Discipline Recommendations

Policy Development Corporate Training Facilitation

Digital Learning Content

Stakeholder Management Podcast Production Video Content Creation

Compliance Investigation

Case Management

Senior Customer Service

DPLK PT Manulife Indonesia

May 2013 - Jul 2015 (2 years 2 months)

Resolved escalated customer complaints across multiple channels with 90% first-contact resolution. Supported service-quality improvements that raised satisfaction to 95%.

Customer Service Escalation Management Complaint Resolution Quality Assurance CSAT

Customer Service Leader

Digi Telecommunications Bhd, Malaysia (SCICOM Project)

Jun 2009 - Mar 2013 (3 years 9 months)

Led the Indonesian-market customer service team of 12-15 agents, managing escalations and service recovery. Trained and onboarded new hires, ran daily team huddles, and monitored QA and CSAT metrics, achieving 95% CSAT and QA scores.

Team Leadership Customer Service Escalation Management Training Onboarding Quality Assurance CSAT