At KPI ManagementSolutions (Contractedby ProphixSoftware), I provided product support and guidance to business customers using a SaaS financial planning and performance management platform. I helped customers understand product functionality and apply workflows to their business needs.
I managed client enquiries through resolution, investigated product and configuration issues, and coordinated with relevant teams on more complex challenges. I also conducted virtual customer sessions and developed customer-facing guides to support product understanding and adoption.
At DiscoveryHealth, I supported collaboration between business and technical stakeholders as a Junior ScrumMaster. I helped clarify requirements and priorities, coordinated blocker follow-up, and maintained documentation of decisions and actions.
