Lindani Ntanga

Coordinated communication between departments to support enterprise risk management activities. Prepared and updated records to ensure data accuracy and compliance with organizational requirements.

Worked as Enterprise Risk management at National Lotteries Commission.

Managed multiple KYC validation cases simultaneously while adhering to service-level standards. Maintained organized case notes and audit trails and managed customer data in internal tracking systems.

Assisted UK and US customers with hotel reservations, booking modifications, and travel-related inquiries for Hilton properties. Handled high volumes of inbound and outbound calls while meeting performance and quality targets and providing clear written and verbal communication.

Worked as Associate at iContact BPO.

Worked as Executive chauffeur at North-West University / Noordwes-Universiteit.

Coordinated schedules and transportation arrangements for university executives and stakeholders. Resolved customer issues, maintained accurate records, and handled confidential financial information with discretion.

Resolved customer issues, maintained accurate records, and handled confidential financial information with discretion. Managed customer data and kept case details organized.

Worked as Delivery Driver at UberEat.

Managed multiple customer engagements while maintaining a high standard of service. Performed pipeline tracking and CRM-related record keeping to support customer interactions.

Worked as Customer Service Consultant at Capitec.

Ensured clients were informed of next steps throughout the sales and onboarding journey. Managed client appointments, maintained accurate documentation, and followed up proactively during the sales process.

Worked as Financial Service Advisor at Old Mutual South Africa.

Completed the National Senior Certificate in 2013 at Potchefstroom High School for Boys.

Completed a Bachelor of Commerce in Economics with a focus on Agricultural Economics and Risk Management at North-West University from February 2021 to November 2024.