Matt Foust
@mattfoust
I lead enterprise technical support, incident response, and customer success for secure cloud connectivity.
United StatesWhat I'm looking for
At Zscaler, I lead product support for enterprise and federal customers, delivering MBRs and QBRs that turn support metrics into clear service improvements.
I serve as Incident Commander for SEV-1 outages, coordinating engineering and DevOps teams while protecting SLAs, managing stakeholder expectations, and restoring service. I also lead remote Support Engineers, optimize queue coverage, and build knowledge-base content that reduces ticket volume.
Across Zscaler and CentraComm, I’ve guided software rollouts, analyzed traffic telemetry, resolved identity and connectivity issues, and designed security integrations that connect legacy infrastructure with modern SaaS environments.
Experience
Work history, roles, and key accomplishments
Led strategic client relations through MBR/QBR presentations, served as Incident Commander for SEV-1 outages, and optimized support operations for enterprise and federal accounts.
Education
Degrees, certifications, and relevant coursework
James A. Rhodes State College
Associate of Applied Science, Network Security
Associate of Applied Science in Network Security from James A. Rhodes State College, completed in May 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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