Lili Monin
@lilimonin
I build and support enterprise IAM, SSO, and access-management operations.
United StatesWhat I'm looking for
At Dow Jones, I support identity and access management operations, including SSO authentication integrations, user provisioning, access requests, and IAM solution deployment.
I improve workflows through automation, technical documentation, knowledge-base management, and cross-functional troubleshooting. I also train new hires, mentor team members, and deliver IAM onboarding presentations.
With 15+ years of experience across customer operations, technical support, consulting, business ownership, and project management, I bring a bilingual English-and-French perspective to improving user experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Assist management in leading IAM support operations and mentoring the team. Train new hires on IAM systems, workflows, and best practices.
Supported clients with Single Sign-On (SSO) authentication integrations. Managed user registration, provisioning, and access requests.
Delivered multilingual customer support via phone, email, chat, and social media. Resolved technical and account-related issues for internal and external users.
Owner / Independent Consultant
Self-Employed
May 2008 - Apr 2015 (6 years 11 months)
Owner and independent consultant providing consulting services.
Business Owner
Laudamay
Oct 2002 - Mar 2008 (5 years 5 months)
Owned and managed a business.
Project Manager
Carat France
Jan 1998 - Sep 2002 (4 years 8 months)
Managed projects for Carat France.
Education
Degrees, certifications, and relevant coursework
Paris-Sud University
Master's Degree, Computer Science
1995 - 1997
Pursued a Master's degree in Computer Science, focusing on advanced computing concepts and applications.
CIEFA Parodi
Associate's Degree, Computer Science
1992 - 1994
Earned an Associate's degree in Computer Science, building foundational knowledge in computing and programming.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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