Open to opportunities

Lilian Tobi

@liliantobi

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Customer Support Specialist with over 4 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values empathy and offers opportunities for growth.

As a dedicated Customer Support Specialist with over four years of experience, I have honed my skills in resolving customer issues and enhancing satisfaction rates. My journey began with a Bachelor of Social Science from the University of Benin, where I developed a strong foundation in sociology and anthropology and Certificate in Virtual Assistance, which has equipped me with the latest skills in AI and customer service technologies.

Throughout my career, I have consistently achieved high satisfaction ratings, including a 95% satisfaction rate while managing client inquiries through various channels such as email, chat, and remote calls. My role at Tobilux Properties allowed me to serve as the first point of contact for clients, where I provided tailored recommendations and built long-term relationships that resulted in a 30% increase in referrals. I am passionate about delivering empathetic and solutions-driven support, ensuring that client expectations are not just met but boost productivity

Experience

Work history, roles, and key accomplishments

Customer Support

Cleaner than ever

Jan 2025 - Present (6 months)

Responded to client inquiries across email, chat, and remote calls with a 95% satisfaction rating. Managed daily communication and task tracking using Trello, Square, and Google Workspace. Handled scheduling and follow-ups, ensuring client expectations were met and exceeded.

Trello Google Workspace Square Zendesk Freshdesk HubSpot

Sales Manager

Tobilux Properties

Jan 2021 - Present (4 years 6 months)

Served as the first point of contact for all client communications and issue resolution. Provided tailored recommendations, scheduled consultations, and followed up post-sales. Built long-term client relationships that led to a 30% increase in referrals.

Sales Client Relationship Management Conflict Resolution Communication Negotiation

Administrative/HR Assistant

Neconde Energy Ltd

Jan 2017 - Present (8 years 6 months)

Prepared and maintained databases, ensuring accurate and up-to-date employee records. Scheduled and coordinated internal meetings and handled official correspondence. Provided administrative support to HR, including benefits management and employee record updates.

Database Management Meeting Coordination Internal Correspondence Employee Support Administrative Support

Education

Degrees, certifications, and relevant coursework

Goldie VA Academy

Certificate, Virtual Assistant

Currently pursuing a Certificate in Virtual Assistant from Goldie VA Academy, with an expected completion in 2025. The curriculum includes Fundamentals of AI, preparing for modern virtual assistance roles.

University of Benin

Bachelor of Social Science, Sociology and Anthropology

Studied Sociology and Anthropology at the University of Benin from 2008 to 2011. Gained foundational knowledge in social structures, human behavior, and cultural dynamics.