Open to opportunities

Likonelo Mahao

@likonelomahao

Message

I build AI-supported quality systems, analyze operational data, and improve customer-facing workflows at scale.

South Africa

Message

What I'm looking for

I'm looking to apply quality assurance, data analysis, process improvement, and practical AI workflows to improve operational accuracy, efficiency, and customer outcomes.

At Attentive Mobile, I lead quality assurance for more than 5,000 SME customers, creating quality metrics, trackers, and reports that strengthen client relationships and operational decision-making. I also transitioned 5+ BPO projects while improving quality assurance protocols, KPI monitoring, and product-release readiness.

I'm focused on practical AI use in operations, including AI-assisted data quality reviews, AI output evaluation, and Slack-supported workflows. Earlier at Econet LS, I improved data integrity and normalization across diverse data sources, supported databases and system upgrades, and helped teams deliver services more efficiently.

Experience

Work history, roles, and key accomplishments

Current

Senior QA Manager

Current

Attentive Mobile

Feb 2022 - Present (4 years 6 months)

Spearheaded creation of quality metrics, trackers, and reports, providing insights to management and customers. Conducted data quality reviews, applied AI tools for analysis, and evaluated AI-assisted outputs to improve processes.

Quality Assurance Data quality review AI Output Evaluation Process Improvement Data Integrity Quality Audit Coordination Documentation Project Management BPO Operations Client Management Team Leadership Slack Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Anadolu University

Bachelor of Business Administration, Business Management

Bachelor of Business Administration in Business Management, graduated in 2023.

Machabeng College International School of Lesotho

International Baccalaureate, General Studies

Activities and societies: Top 10 Learners Award, Physics Academic Achievement Award, English Language & Literature Academic Achievement Award

International Baccalaureate, completed in 2016. Awarded Top 10 Learners, Physics Academic Achievement, and English Language & Literature Academic Achievement.