Lihle Malinga

Independently launched 15 client projects from brief to delivery on time and within budget, introduced structured reporting and project tooling that improved visibility and reduced administrative overhead.

Led pan-African market entry projects and operational launches for five MTN–Sanlam subsidiaries, achieving a 20% reduction in project turnaround time and six consecutive quarters of KPI outperformance.

Promoted cloud and security solutions to mid-market and enterprise clients, managing full client lifecycle from lead generation to onboarding and supporting long-term retention.

Managed sales forecasts, budgets, and performance reporting while designing and delivering training programs that improved team efficiency and achieved repeated Team Leader of the Quarter recognition.

Recruited and managed frontline sales teams over four years, improving lead generation and onboarding processes and earning multiple Employee's Choice and efficiency awards.

Enrolled in Digital Marketing coursework through Google Learning (in progress).

Completed a Customer Experience Management certificate focusing on customer-centric strategies and service delivery best practices.

Completed a TEFL (Teaching English as a Foreign Language) certificate for classroom-based English instruction.

Completed a Diploma in Information Systems & Organisational Strategies covering information systems principles and organisational alignment.