Licky Malongwa

Administered front-desk operations by registering clients, scheduling appointments, and resolving customer queries via calls and visits. Maintained patient accounts, processed invoices and payments, prepared medical aid claims, and supported audits with organized records and documentation.

Completed pharmacy training in prescription fulfillment, medication handling, and inventory management. Assisted with patient interaction by responding to basic requests and supporting dispensing operations.

Supported hospital pharmacy dispensing by assisting with prescription filling, packing, and labeling, including measurements and medication preparation. Managed inventory (ordering, receiving, stocking, rotating) and performed administrative tasks such as processing insurance claims and maintaining patient profiles in physical/electronic systems while following compliance and safety protocols.

Prepared and fulfilled prescription and refill requests by dispensing medication according to provider orders and packing/labeling prescribed items. Supported insurance claim processing, inventory tracking, and prepared compounded medications using sterile and non-sterile processes.

Interpreted prescriptions and dispensed medications to patients while liaising with doctors for suitable substitutes when needed. Picked, packed, and assembled stock, prepared prepacks, organized drug classes, assisted customers with over-the-counter guidance, and maintained inventory records to prevent expired stock.

Studied health care and health care benefits at the Insurance Academy of Botswana from Sep 2025 to Jan 2026.

Earned a Higher National Diploma in Pharmacy Technology from Boitekanelo College from Jan 2021 to Dec 2023.