Open to opportunities

Lianet Acosta

@lianetacosta

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Pharmacy intern with strong customer service and logistics experience.

United States

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What I'm looking for

I am looking for a role that fosters professional growth in a collaborative environment, focusing on patient care and medication management.

I am currently a Doctor of Pharmacy candidate at the University of Florida, expected to graduate in 2026. My academic journey has been complemented by hands-on experience in various pharmacy settings, where I have honed my skills in medication therapy management and patient counseling. My commitment to patient care is evident through my internships at Walgreens and Ascension St Vincent’s, where I actively collaborated with healthcare providers to optimize treatment outcomes.

In addition to my pharmacy experience, I have a solid background in customer service and logistics as a dispatcher at Vikings Road Transportation Inc. This role has equipped me with strong organizational and communication skills, essential for coordinating schedules and ensuring efficient operations. I have also demonstrated leadership abilities by training and supervising team members, leading to significant improvements in performance metrics.

Experience

Work history, roles, and key accomplishments

Pharmacy Intern

Ascension St Vincent’s Southside

May 2024 - Jun 2024 (1 month)

Assisted the Pharmacist reconciling medication lists with patients upon admission. Reviewed patient charts and monitored their drug therapy regimes.

Hospital Pharmacy Support

Pharmacy Intern

Walgreens

May 2023 - May 2023 (0 months)

Administer and educate patients about vaccinations and conduct Covid-19 testing. Assist the pharmacists with transfers, phoned-in prescriptions.

Vaccination Administration COVID 19 Testing

Call Center Representative

Voya Financial

Sep 2014 - Jan 2020 (5 years 4 months)

Deliver cost-effective, quality service to Voya clients. Was central contact for information for a Team formed of Bilingual agents. Assist and informed customers about company products and services quickly and efficiently. Help and orient customers victims of fraud.

Customer Service Call Center Operations Bilingualism

Team Coach

Voya Financial

Jan 1970 - Jan 1970 (0 months)

Responsible for the development and performance of 3 front-line bilingual agents. Improved Accuracy and Compliance by 10% during the third quarter for 2018 for a CSA who had struggled with compliance. Improved AHT (average handle time) by 15% for a CSA who had struggled with AHT.

Team Leadership Performance Management Coaching Training Process Improvement Data Analysis

Leadership & Training Team Member

Voya Financial

Jan 1970 - Jan 1970 (0 months)

Applied Lean methodologies to resolve operational inefficiencies. Worked with Customer Service Manager, Business Support Manager, and front-line agents to root cause problem solve issues.

Process Improvement Root Cause Analysis Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Florida College of Pharmacy

Doctor of Pharmacy Candidate, Pharmacy

2022 - 2026

Activities and societies: Professional Memberships: American Pharmacists Association (APhA), American College of Clinical Pharmacy (ACCP). Certifications: Medication Therapy Management, QPR for Suicide Prevention, Pharmacy-Based Immunization Delivery, Opioid Overdose & Narcan Administration Training, Healthcare Provider BLS/CPR Certification, Registered Pharmacy Intern License.

Pursuing a Doctor of Pharmacy degree focusing on pharmaceutical studies and practice.