At 2c2s, I directed a team of twenty agents to improve service quality and meet targets. I also mentored staff to boost individual productivity and motivation.
Before becoming a team leader, I worked as a call center agent at 2c2s. I handled complex client queries and high-volume inbound calls while maintaining service quality and meeting daily performance targets.
I'm studying Industrial Engineering at Gaziantep University. My skills include data analysis, business analytics, and customer relationship management.
