Leyla Ardıç
@leylaard
Community Moderator and Customer Support Specialist focused on trust, clarity, and calm resolution.
What I'm looking for
I’m a Community Moderator and Customer Support Specialist based in Turkey, passionate about keeping online spaces positive, organized, and respectful. I communicate professionally with users and work to maintain a constructive environment.
In my most recent role, I moderated online communities and resolved conflicts calmly. I managed multiple tasks in fast-paced online spaces, while keeping strong communication standards and handling user needs efficiently.
Earlier, I worked as a Survey Research Assistant at NAVIE Research, where I conducted surveys, interacted with participants professionally, and collected accurate information with strong attention to detail. I also adapted quickly to changing tasks and deadlines, collaborating through a team-focused environment.
Before that, I developed customer-facing experience as a Cashier & Customer Service Assistant, supporting customers during busy hours and working effectively as part of a team. I bring Advanced English and clear communication habits, along with practical computer skills, problem solving, and adaptability.
Experience
Work history, roles, and key accomplishments
Community Moderator / Support Specialist
Online Communities
Jun 2022 - Apr 2026 (3 years 10 months)
Moderated online communities and maintained a positive environment by communicating professionally with users and resolving conflicts calmly. Managed multiple tasks in fast-paced online spaces.
Survey Research Assistant
NAVIE Research
Apr 2020 - May 2022 (2 years 1 month)
Conducted surveys and interacted with participants professionally while collecting accurate information with strong attention to detail. Adapted quickly to changing tasks and deadlines.
Cashier & Customer Service Assistant
Monic Kitchen
Jan 2019 - Mar 2020 (1 year 2 months)
Managed cashier operations and customer service during busy hours. Worked effectively as part of a team in a fast-paced environment.
Real Estate Assistant
Bem-Ay Group
Oct 2018 - Jan 2019 (3 months)
Assisted clients during property inquiries and sales processes.
Education
Degrees, certifications, and relevant coursework
Gebze Technical University
Business Administration
2018 - 2020
Studied Business Administration at Gebze Technical University from September 2018 to June 2020, developing communication and customer interaction skills.
Bem-Ay Group
Real Estate Assistant, Real Estate
2018 - 2019
Worked as a Real Estate Assistant, assisting clients during property inquiries and sales processes from October 2018 to January 2019.
Akçaabat Anatolian High School
2013 - 2017
Completed high school education at Akçaabat Anatolian High School from September 2013 to June 2017.
Availability
Location
Authorized to work in
Job categories
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