Lex User
@lexuser3
I lead multi-location operations that improve customer experience, productivity, and revenue.
United StatesWhat I'm looking for
At Metro by T-Mobile, I directed operations across 15+ retail locations and led 50+ employees, improving productivity by 30%, regional sales by 25% year over year, and customer retention by 15% through Salesforce-driven follow-up and customer experience strategies.
I'm now a Caseworker at CHD, coordinating individualized client support, documentation, schedules, resources, and follow-up while building trusted stakeholder relationships. Across telecommunications, retail, and human services, I bring a customer-first approach to resolving escalations, identifying root causes, strengthening workflows, and delivering consistent service.
Experience
Work history, roles, and key accomplishments
Caseworker
CHD
May 2025 - Present (1 year 4 months)
Manages day-to-day support and service delivery for approximately three clients per day, ensuring individualized goals, needs, documentation, and service requirements are consistently addressed. Coordinates schedules, priorities, resources, and follow-up activities while maintaining accurate case documentation and confidentiality.
Education
Degrees, certifications, and relevant coursework
Springfield Technical Community College
Business Administration
Completed coursework in Business Administration at Springfield Technical Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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