Lewis Kang'ethe

Led end-to-end conversational AI design for Chat Support and Email Assistant, achieving a 59% digital resolution rate and 79% email handling rate while defining AI product strategy and driving revenue from AI-powered enterprise tools.

Led redesign and new feature launches (Mobile Tasks, session upload) for a remote usability research platform, driving usability improvements through rapid prototyping and customer validation.

Led zero-to-one design and launch of Liberate's podcast product and improved mobile wellness experiences for BIPOC users with accessibility and inclusivity-focused research.

Led end-to-end UX for a digital banking platform for community banks and credit unions, created the first design system, and simplified complex financial flows to improve adoption and trust.

Conducted qualitative and quantitative research to iterate on the Bonga app and other products, established internal UX processes, and influenced product decisions via design sprints and prototyping.

Developed new feature concepts for Tingg payments product through user interviews and personas, participating across the product lifecycle from ideation to release.

Led company rebranding and redesign of marketing assets, delivering a unified product and marketing toolkit that improved user acquisition and retention.

Designed promotions and new editorial product sections, launched Two Rivers Mall campaign materials, and created digital campaigns for events and awareness initiatives.

Delivered branding, print, and environmental design projects, redesigned ARK Africa website and client assets such as restaurant menus to meet user and business goals.

Owned design for Teke Taxi branding and mobile/web experiences, led app redesigns that increased adoption and engagement while collaborating with sales and tech teams.

Implemented Azure AD Connect, Office 365 tenant migrations and hybrid Exchange/Skype deployments, and supported PBX integrations for enterprise customers.

Completed Nanodegree coursework in Digital Marketing and Marketing Analytics in 2020.

Completed the freeCodeCamp Full Stack Web Development certification between March and May 2020.

Completed a professional certification in Human Centred Service Design through IDEO U in 2019.

Completed a Bachelor of Science in Information Technology focused on practical IT and software solutions from 2012 to 2015.

Completed the Design Kit course in Human-Centered Design, participating in team-based research and prototyping with a focus on accessibility.

Completed the Co-Schedule Agile Marketing credential in 2019 (credential ID: cert_hy0yxnqy).

Completed the d.MBA professional certification in Masters in Business Design in early 2019.