Open to opportunities

Lesther Borge

@lestherborge

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Data analyst specializing in workforce management and customer success, driving operational savings and automation.

Nicaragua

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What I'm looking for

I seek roles where I can apply workforce analytics and automation to reduce costs, improve customer success metrics, and partner with engineering to build reliable data solutions.

I am a data analyst focused on workforce management and customer success, with a track record of delivering measurable operational savings and automation. At Remitly I led analyses that identified multimillion-dollar optimization opportunities and designed unified datasets for accurate forecasting.

I build reliable data pipelines and tools: I migrated 50+ complex SQL queries across database platforms and developed a Python automation that reduced manual processing by 40%.

I partner closely with engineering and product teams to integrate systems and improve customer outcomes, including Salesforce workflow integrations that cut response times by 50% and dashboarding that established single sources of truth.

I also manage projects end-to-end, such as a web development program for an official musical band website, ensuring stakeholder alignment and technical delivery while maintaining operational SLAs and stability.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Personal Project

Mar 2024 - Present (1 year 7 months)

Led end-to-end delivery of an official musical band website, managing stakeholder consultation, scope definition, technical execution, and ongoing maintenance to align with client objectives.

Project Management WordPress JavaScript Git Stakeholder Management Content Management

Data Analyst

Remitly

Jul 2023 - Apr 2025 (1 year 9 months)

Led workforce operations analysis that identified $3M+ in annual optimization opportunities and uncovered an additional $800K+ savings in customer success workflows; built unified workforce datasets for accurate headcount forecasting.

SQL Python Workforce Management ETL Forecasting Data Modeling Redshift)Trino Redshift

Senior Real Time Analyst

Remitly

Feb 2022 - Jul 2023 (1 year 5 months)

Built a Python automation tool that reduced manual processing by 40% and developed automated Salesforce dashboards and integrations that halved customer response times and preserved SLAs during a 50+ agent reallocation.

Python Salesforce Automation)Dashboarding Forecasting Jira Calabrio Automation

Partner Success Executive

Remitly

Jul 2021 - Feb 2022 (7 months)

Served as first-line technical support for transaction processing, diagnosed system issues via log analysis, and used data-driven dashboards to surface trends that improved system stability and customer satisfaction.

Customer Success Troubleshooting Log Analysis Dashboarding Salesforce SQL