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@lesliefarias
Dedicated appointment coordinator with strong communication and organizational skills.
United StatesAs an Appointment Coordinator Lead at Bill Luke Tempe, I excel in overseeing communication across key departments, ensuring seamless coordination and exceptional customer support. My role involves proactive engagement with guests before and after their service visits, enhancing their overall experience. I also manage the scheduling flow, balancing technicians' workloads to maintain high-quality service delivery.
Previously, I worked as an Appointment Coordinator at Penske Automotive Group, where I honed my efficiency and problem-solving skills while managing extensive information across various dealerships. My commitment to providing a positive customer service experience has been a cornerstone of my professional journey. Additionally, my experience as a Shift Lead at Bosa Donuts allowed me to develop strong leadership skills while managing front counter operations and ensuring prompt service.
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Work history, roles, and key accomplishments
Bill Luke Tempe
May 2024 - Present (1 year 6 months)
Oversee communication across key departments—including Sales, Parts, and Finance—to ensure seamless coordination. Contact guests both before and after their service visits to provide exceptional customer support and manage scheduling flow to balance technicians' workload.
Penske Automotive Group
Nov 2022 - Dec 2023 (1 year 1 month)
Managed extensive information across various dealerships, prioritizing a seamless and positive customer service experience for clients. Excelled in efficiency and problem-solving within the role.
Bosa Donuts
Sep 2021 - Sep 2022 (1 year)
Oversaw the prompt completion of side tasks while simultaneously managing the front counter. Handled food orders and managed the cashier efficiently.
Degrees, certifications, and relevant coursework
Associate's Degree, Business Management
Currently pursuing an Associate’s degree in Business Management at CGCC, taking online classes to accommodate my work schedule. This flexibility allows me to balance my education with my professional commitments effectively.
High School Diploma, General Studies
Graduated with a high school diploma after completing a 4-year education at Hamilton High School.
Software and tools used professionally
United StatesYou can contact Leslie and 90k+ other talented remote workers on Himalayas.
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