Open to opportunities

Leonora Topalli

@leonoratopalli

Message

I support retail banking clients, credit operations, and compliant branch service.

Albania

Message

What I'm looking for

I'm looking to continue growing in a high-performing banking environment where I can strengthen client relationships, support lending and daily banking operations, and contribute accurate, compliant, customer-focused service.

At Banka Kombetare Tregtare, I advise clients on retail banking products and financing options, support credit documentation and loan applications, and help keep lending operations efficient and compliant.

I've progressed from Bank Teller to Customer Service Specialist and Business Banking Specialist, handling daily transactions, account service, customer relationships, and documentation accuracy. My background in business administration, political sciences, accounting practice, and digital marketing supports my analytical, customer-focused approach.

Experience

Work history, roles, and key accomplishments

Current

Business Banking Specialist

Current

Banka Kombetare Tregtare

Oct 2025 - Present (11 months)

Advises clients on retail banking products and financing options, supports credit documentation and loan applications, and ensures compliance with internal procedures and regulatory requirements.

Retail Banking Credit Analysis Customer Relationship Management Compliance Financial Advisory Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of Tirana

Master of Science, Business Administration

2020 - 2023

MSc in Business Administration with focus on business management, finance, and organizational development. Strengthened decision-making, analytical, and strategic planning skills.

CoderTrust – Digital Jobs Albania

Certificate, Digital Marketing

2022 - 2022

Completed a 4-month Digital Marketing training program, gaining skills in content creation, social media management, SEO, and analytics.

AKH Accounting Expert Studio

Certificate, Accounting

2021 - 2021

Completed a practical accounting program using Financa 5 and AlphaWeb, assisting with bookkeeping and developing financial reporting skills.

University of Tirana

Bachelor of Political Sciences, Political Sciences

2017 - 2020

Bachelor of Political Sciences with focus on political systems, public administration, research methods, and organizational behavior. Completed research projects and an internship at Bashkia Tiranë.