Open to opportunities

leong tianwei

@leongtianwei

Message

Dynamic IT and Retail Management professional with 15+ years of experience.

Malaysia

Message

I am a dynamic and forward-thinking IT and Retail Management professional with over 15 years of experience across technology-driven industries. Throughout my career, I have successfully blended advanced IT knowledge with proven retail management skills to drive innovation, operational excellence, and superior customer service.

Currently, I am focused on enriching my expertise in player support within the gaming sector. I have demonstrated a strong ability to solve complex issues and enhance user experience. I am adept at leading teams, managing strategic operations, and implementing cyber security best practices.

I am seeking a management-level position where I can contribute to shaping the future of IT, gaming, and cyber security.

Experience

Current

Player Support

Current

5ca

Jan 2023 - Present (1 year 4 months)

Provide top-tier player support, ensuring an outstanding gaming experience through effective troubleshooting and resolution of technical and gameplay-related issues. Collaborate with cross-functional teams to identify and implement strategies for improving player satisfaction and engagement. Stay abreast of the latest trends in gaming and cyber security to recommend and implement best practices in

Troubleshooting Gaming Security Best Practices

Store Manager

Millennium IT Supplies

Jan 2009 - Jan 2018 (9 years)

Directed daily operations, staff training, and performance evaluations, fostering a culture of excellence and continuous improvement. Implemented innovative marketing and loyalty strategies, enhancing store visibility and customer engagement.

Staff Training Performance Marketing Strategies Loyalty Programs Customer Engagement

Store Manager

Unbounded Services Sdn Bhd

Jan 2018 - Jan 2023 (5 years)

Led comprehensive store setup, from rental negotiations to renovation, laying the groundwork for successful operations. Achieved sales excellence through strategic planning, operational management, and team leadership, consistently surpassing sales targets. Spearheaded customer service and loyalty programs, significantly improving customer satisfaction and repeat business.

Strategic Planning Operational Management Team Leadership Customer Service Loyalty Programs Sales Excellence