At Bank of America, I evaluate consumer calls and testing samples against procedures and regulatory policies, documenting evidence-based pass/fail decisions and escalating risks through resolution. I support consistent scoring through calibration sessions and score dispute discussions, and work across consumer functions in English and Spanish.
At PayPal, I supported information security testing by validating remediation, reviewing HackerOne submissions, and documenting results. I also built Splunk dashboards to monitor vulnerability status, domain inventory, policy compliance, and open tickets.
