Leilah Zaidi

Serve as the primary point of contact for client inquiries, ensuring timely and professional resolution of issues to enhance client satisfaction. Provide executive support to the company president, including managing email communications, scheduling, and follow-ups.

Managed staff scheduling, child care payment processing, and record-keeping. Ensured food handling, safety standards, and provincial childcare regulations were met.

Assisted clients with applications for Old Age Security (OAS) pensions and Employment Insurance (EI) benefits, ensuring completeness, eligibility, and accuracy. Processed Social Insurance Number (SIN) requests, verifying identity documents and entering personal information with precision and confidentiality.

Prepared lesson plans and daily schedules for children aged 2
5. Maintained food and supply inventory to support program activities.

Processed customer orders, handled returns/refunds, and managed account changes. Conducted outbound calls for unpaid orders and client follow-ups.

Delivered premium retail experiences for high-end clientele. Maintained inventory and window displays to brand standards.

Scheduled insurance broker visits and verified client eligibility. Met performance targets for lead generation and conversion.

Pursued independent studies towards a Bachelor's degree. Developed self-directed learning skills and explored various academic disciplines.

Completed a program focused on early childhood development and education. Gained practical skills in preparing lesson plans, managing classroom activities, and ensuring a safe and nurturing environment for young children.

Completed a DEC (Diploma of College Studies) in Communication Studies. Acquired foundational knowledge in communication theories, media, and interpersonal communication.