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Leandro Martins

@leandromartins1

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Lidero qualidade, reblindagem e consultoria técnica para veículos de luxo e clientes premium.

Portugal

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What I'm looking for

Procuro unir a minha experiência no sector automóvel de luxo ao marketing digital, tráfego pago e inteligência artificial, criando soluções diferenciadas para clientes e empresas do mercado europeu.

Actualmente lidero qualidade, casos críticos e reblindagem na Carbon Cars, coordenando equipas, processos e entregas para clientes premium.

Com mais de 20 anos no sector automóvel de alto luxo, trabalhei com Ferrari, Maserati, Lamborghini, Porsche, McLaren e Bentley. Construí experiência desde o diagnóstico avançado e a manutenção até à gestão operacional, qualidade e pós-venda.

Como sócio-proprietário da Sport Garage e gestor na Stradale Car Service e Box Prime, geri oficinas, equipas técnicas, orçamentos, diagnósticos e a relação completa com clientes exigentes.

Estou a desenvolver competências em marketing digital, tráfego pago e ferramentas de IA para criar uma actuação diferenciada na intersecção entre o automóvel de luxo e o marketing digital.

Experience

Work history, roles, and key accomplishments

Current

Supervisor de Qualidade, Casos Críticos e Reblindagem

Current

Carbon Cars

Jun 2024 - Present (2 years 3 months)

Led teams and processes in quality, critical case management, and re-armoring, with a focus on technical excellence and premium customer satisfaction. Achieved three promotions within 12 months.

Quality Management Team Leadership Critical Case Management Re Armoring Customer Service Process Improvement Technical Reporting

Gerente Operacional

Box Prime

Jan 2023 - Nov 2023 (10 months)

Managed complete operations including planning, decision-making, team coordination, and results monitoring. Prioritized services among the technical team with focus on deadlines and delivery quality.

Operations Management Team Coordination Service Prioritization Quality Assurance Diagnostic Support

Gerente Administrativo e Operacional

Stradale Car Service

Feb 2019 - Jun 2022 (3 years 4 months)

Restructured and led service and technical teams, significantly improving operational performance. Managed mechanical and electrical operations from scheduling to delivery with client feedback.

Team Leadership Operations Management Supplier Negotiation Budget Management Road Testing Customer Feedback

Sócio-Proprietário / Chefe de Oficina

Sport Garage

Feb 2011 - Jan 2017 (5 years 11 months)

Managed and led a technical team in a workshop specialized in sports and luxury vehicles, defining processes, providing internal training, and ensuring quality control. Provided personalized consulting to premium clients throughout the vehicle lifecycle.

Team Leadership Process Definition Quality Control Advanced Diagnostics VAS ODIS Xentry ISTA PIWIS 2 LARA (CMA)SD3 DEI Client Consulting

Técnico Ferrari & Maserati

Via Itália

Jan 2007 - Feb 2011 (4 years 1 month)

Specialized technician with direct technical support to the factory in Maranello, Italy. Pioneered specialization in California and 458 Italia models, training other technicians and handling PDI inspections.

Ferrari Maserati DEI PDI Electro Hydraulic Systems Technical Training

Técnico Ferrari & Maserati

Via Europa

Jan 2005 - Jan 2007 (2 years)

Pioneered specialization in the F430 model and SD3 diagnostic system, training the team. Provided workshop and on-site services across Brazil and performed PDI inspections for Ferrari and Maserati.

Ferrari Maserati SD3 PDI Technical Training