Laurie Kelley

Answered inbound customer calls, assisting with orders, returns, and product questions. Managed sensitive customer information in system database and ensured positive customer experience through excellent communication and technical skills.

Facilitated hands-on student learning through simulated cyber-attack scenarios. Researched and developed an interactive managed services data source for cybersecurity and IT students, and participated in a Maine Cyber Range project providing security evaluations to municipalities and businesses.

Streamlined credentialing processes and system database management to improve turnaround time for medical staff applications and insurance payor enrollment. Managed medical staff office budget, trained and supervised staff, and facilitated database management with 100% accuracy for custom reports.

Worked as an outlet clerk at LL Bean, handling sales and customer service duties.

Provided administrative support to the Executive Director, managing schedules, communications, and office operations.

Served as Executive Secretary and Membership Secretary, handling executive support and membership administration.

Provided executive secretarial support to the Superintendent of Schools, managing administrative tasks and communications.

Worked remotely as a daycare provider and part-time waitstaff, providing childcare and hospitality services.

Held various administrative positions across departments, supporting office operations and management.

Grade: 3.88

Earned a Cybersecurity Forensics Certificate with a GPA of 3.88 in May 2025.

Completed business management courses from 1992 to 1993.

Earned a Secretarial Studies certificate from 1978 to 1979.