Laureen Nekesa
@laureennekesa
Web Analyst and IT support specialist turning analytics and troubleshooting into measurable business performance.
KenyaWhat I'm looking for
I’m an experienced Web Analyst and Information Technology Support Specialist focused on turning data into decisions. At AfricaSokoni Ltd, I planned, developed, and managed web and mobile campaigns and channel tracking, then produced clear reports for management by monitoring performance trends.
I also built daily, weekly, monthly, and yearly digital dashboards using key indicators, analyzed web analytics data to evaluate site performance, and tracked customer trends, visitor behavior, and frequently purchased items. In parallel, I provided responsive IT services—deploying, configuring, and maintaining IT equipment, troubleshooting network services, and supporting staff to keep operations running smoothly.
Earlier, as an Information Technology Technical Support contractor at Nga'risha Sacco, I supported office and customer-care activities and worked with data collection, observation, and analysis while helping the team meet customers’ needs. I hold both a Diploma and Degree in Information Technology from KCA University, and I bring a practical, customer-minded approach to both analytics and technical support.
Experience
Work history, roles, and key accomplishments
Web Analyst & IT Support
Africasokoni Ltd
Mar 2019 - Nov 2023 (4 years 8 months)
Planned and managed web and mobile campaigns, tracked channels, and produced regular performance reports using web analytics. Provided IT services and technical support, including deploying/configuring IT equipment and maintaining LAN and applications.
Web Analyst and Information Technology Support Specialist
Mar 2019 - Nov 2023 (4 years 8 months)
Key Responsibilities
1) Plan, develop, and manage web and mobile campaigns and channel tracking.
2) Produce reports for the Management team.
3) Monitor performance trends.
4) Analyze data and web analytics data to evaluate site performance.
5) Extracting data, compiling reports, and creating procedures for data management.
6) Monitoring performance for all key indicators through the design and cr
Key Responsibilities
• Clerical activities i.e Photocopying.
• Customer care activities in the office.
• Data collection, observation, and analysis.
• Manage the Micro-finance department Portfolio (Deposit & Credit)
• Conduct Research.
• Drive the department team to ensure that customers’ needs are met.
• Build long-lasting relationships with the group members.
• Create a culture of high performa
Education
Degrees, certifications, and relevant coursework
KCA University
Degree, Information Technology
2017 - 2019
KCA University
Diploma in Information Technology, Information Technology
2014 - 2016
Completed a Diploma program in Information Technology at KCA University from 2014 to 2016.
KCA University
Diploma, Information Technology
2014 - 2016
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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