Open to opportunities

Joy Thiong'o

@joythiongo

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Junior data analyst and IT specialist skilled in web design.

Kenya

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What I'm looking for

I am seeking a role where I can apply data analysis and web design skills in a collaborative team, contribute to measurable performance improvements, and grow technically in data visualization and IT support.

I am an analytical, detail-oriented Junior IT Specialist and Data Analyst with a BSc in Information Technology from Murang’a University of Technology. I transform raw data into actionable insights using Excel and Power BI, design responsive WordPress websites, and provide systems support to improve performance and user experience.

I have delivered multiple client-facing websites and produced regular performance reports that drove measurable improvements—up to 40% faster load times and a 20% lower bounce rate—while supporting cross-functional teams with SEO, Google Analytics, and technical troubleshooting to meet project timelines and business goals.

Experience

Work history, roles, and key accomplishments

IT Specialist

Ecobiz Limited

Jun 2024 - Jun 2025 (1 year)

Provided IT support and designed 5+ responsive WordPress websites, improving load times by up to 40% and increasing web traffic by 25% through SEO collaboration. Prepared weekly support summaries and trend visualizations to inform marketing and operations.

WordPress SEO Google Analytics Google Sheets Website Optimization Technical Support Data Visualization HTML CSS

Website Designer

The Carlstic Group

May 2023 - Apr 2024 (11 months)

Delivered 3 client-facing WordPress websites on time, improving bounce rate by 20% through UX enhancements and producing monthly performance reports from website traffic analysis.

WordPress UX Design Google Analytics Web Performance HTML CSS Client Delivery Reporting SEO

IT Support Attaché

ICT Authority

May 2022 - Aug 2022 (3 months)

Documented support issues, logged troubleshooting data to improve response accuracy, and assisted with data backup planning and user device audits. Supported team operations during an 3-month attachment.

Technical Support Data Backup Troubleshooting Documentation Team Collaboration

Education

Degrees, certifications, and relevant coursework

Murang'a University of Technology

Bachelor of Science, Information Technology

2019 - 2023

Completed a Bachelor of Science in Information Technology with focus on data processing, reporting, and technical support, applying Excel and Power BI for data analysis.