Laura Peña
@laurapea
I create bilingual educational content and customer experiences.
ColombiaWhat I'm looking for
I've supported customers for Fubo Streaming Platform at Contact Point, resolving subscription cancellations, refunds, billing, platform access, and account configuration in English and Spanish.
I'm currently teaching English at Smart Academy, where I design A1–B2 lesson plans and create digital and classroom materials for children, teenagers, and adults.
My Modern Languages background and current studies in E-commerce and Digital Marketing shape my interest in content, social media, digital communication, customer engagement, and e-commerce.
I've also supported Camp Honey Creek with administrative records, telephone assistance, and lodging organization. I enjoy communicating with diverse audiences and creating audience-focused materials.
Experience
Work history, roles, and key accomplishments
English Teacher
Smart Academy
May 2025 - Sep 2026 (1 year 4 months)
Taught English to children, teenagers, and adults using communicative and interactive methodologies. Designed lesson plans aligned with levels A1–B2, evaluated student progress, and created digital and classroom materials to reinforce grammar, pronunciation, and conversation skills.
Customer Service Representative
Contact Point
Feb 2025 - Jun 2025 (4 months)
Provided customer support in English and Spanish for subscription cancellations on the Fubo Streaming Platform. Managed refund requests, offered technical assistance, and resolved inquiries regarding billing, platform access, and account configuration.
Support Staff
Camp Honey Creek
Jun 2023 - Aug 2023 (2 months)
Organized and maintained cabins, houses, and shared lodging areas. Managed administrative documents and records, and provided telephone assistance and general support for staff and camp participants.
Education
Degrees, certifications, and relevant coursework
Universidad de La Salle
Specialization, E-commerce & Digital Marketing
Currently pursuing a Specialization in E-commerce & Digital Marketing.
ECCI University
Professional in Modern Languages, Modern Languages
2021 - 2024
Professional degree in Modern Languages with an Emphasis on Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
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