LMLaura Maxey
@lauramaxey
Retail store manager driving sales growth and operational excellence.
United StatesWhat I'm looking for
I am a results-driven retail store manager with a strong track record of turning around high-volume, challenging locations and improving customer experience. At Five Below I implemented systems to reduce shrink and boost service, achieving a 22-point increase in NPS and a 15% sales gain year-over-year.
Previously I led a Hot Topic location to reverse a five-year declining sales trend, developed multiple sales associates into management (including one who became a District Manager), and maintain strengths in team building, recruitment, training, payroll budgeting and financial analysis.
Experience
Work history, roles, and key accomplishments
Store Manager
Five Below
Feb 2025 - Present (11 months)
Leading turnaround of a high-volume location by implementing loss-prevention systems and customer experience improvements, driving a 22-point NPS increase and 15% sales growth year-over-year.
Store Manager
Hot Topic
Aug 2018 - Feb 2025 (6 years 6 months)
Increased sales volume against a five-year declining trend through customer service and repeat-customer initiatives, and developed 5+ associates into leadership roles including one promoted to District Manager.
Education
Degrees, certifications, and relevant coursework
LCLIM College
Bachelor of Business Administration, Business of Cannabis
Pursuing a Bachelor of Business Administration with a focus on Business of Cannabis, expected to graduate in August 2027.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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