Laura Leiva
@lauraleiva
IT professional with hands-on experience in technical projects.
What I'm looking for
I am an IT professional with hands-on experience ready to contribute to technical projects and support. My background includes troubleshooting, network configuration, and software development, which has equipped me with a strong focus on team collaboration and achieving results. I adapt seamlessly to changing needs and am known for my reliability, problem-solving skills, and proactive approach to challenges.
Throughout my career, I have enhanced order accuracy in my roles as a Picker Packer and Store Assistant, where I effectively communicated with customers and resolved technical issues with point-of-sale systems. My experience in various roles has honed my multitasking abilities in high-pressure environments, ensuring that I can handle multiple tasks efficiently while maintaining attention to detail.
I hold an Advanced Diploma in Network Telecommunications and various certifications, including Microsoft Dynamics 365 and Cisco Network Support. I am eager to leverage my skills in a dynamic IT environment where I can continue to grow and contribute to innovative solutions.
Experience
Work history, roles, and key accomplishments
Picker Packer
Sydney, Australia
Nov 2023 - Jan 2024 (2 months)
Enhanced order accuracy by picking and packing items per customer specifications. Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards. Demonstrated multitasking abilities while ensuring accurate order fulfillment.
Store Assistant
ALDI Supermarkets
Nov 2022 - Jul 2023 (8 months)
Engaged with customers to understand their needs and provided clear solutions. Resolved technical issues with point-of-sale systems and managed multiple tasks in high-pressure environments, ensuring effective store operations.
Office Cleaner
ISS Facility Services
May 2019 - Nov 2022 (3 years 6 months)
Maintained cleanliness in office environments by efficiently cleaning various surfaces and sanitizing frequently touched areas. Adapted quickly to changes in cleaning assignments as directed by management.
Administrative Assistant, Cashier
Mar del Plata, Argentina
Oct 2016 - Nov 2017 (1 year 1 month)
Operated cash register with high accuracy, assisted customers with transactions, and restocked merchandise. Resolved transaction issues effectively, ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Abbey College
Advanced Diploma, Network Telecommunications
2020 - 2023
Completed an Advanced Diploma in Network Telecommunications, focusing on the principles of network design, implementation, and management, preparing for a career in IT networking.
Macquarie Education Group Australia
Diploma, Business
2019 - 2019
Achieved a Diploma of Business, gaining foundational knowledge in business principles, management, and operational strategies.
Universidad Nacional
Bachelor's, Accounting
Pursued a Bachelor's degree in Accounting, gaining insights into financial principles and accounting practices, though the program remains unfinished.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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