Laura Chuc

Handled large volumes of customer and claims information, improving data quality and reducing errors while resolving complex enquiries through analytical thinking and clear communication.

Managed scheduling, medical records, and household budgeting using spreadsheets, coordinating appointments and monitoring health notes for a family member with multiple conditions.

Monitored facility safety, recorded incidents, and reported hazards while working with a team to maintain operational efficiency in high-activity environments.

Managed high customer volumes and supported team coordination, delivering effective customer service in a fast-paced retail food environment.

Translated documents and supported phone communications for Spanish-speaking newcomers, improving information flow by summarising and reorganising content for stakeholders.

BSc (Hons) Business & Management with coursework in research methods, information systems, operations, project management, and accounting.

BTEC Extended Diploma in Business & Management covering practical business skills and management principles.