Latt Thwin Zaw Ye

Identify and assess training needs across departments, develop and implement annual internal training plans, and design, organize, and deliver internal training programs. Evaluate training effectiveness, monitor budgets, and support onboarding and succession planning.

Trained and prepared call center representatives to handle customer questions and complaints, conducted monthly audits and assessments, and monitored agent productivity and performance.

Supervised call center operations, trained representatives, ensured compliance with objectives and policies, and monitored agent performance. Provided L2 support and prepared reports for management.

Conducted training sessions including Train the Trainer, monitored trainer performance, and managed the Learning Portal System. Reported on training needs analysis and evaluation.

Delivered training programs and supported employee development initiatives.

Trained employees on call handling and data entry procedures.

Completed advanced studies in business from Yangon University of Economics.

Earned a Professional Diploma in Business Management and Administration from Oxford.