At Transport for London, I extract and calculate data from primary and secondary sources, produce analysis and recommendation reports, forecast organizational trends, and resolve customer cases accurately.
Previously at Computershare, I supported stocks and shares account customers, handled confidential cases, resolved technical issues, and provided information on stock markets, investor services, and employee share management.
I've represented NHS Test and Trace, John Lewis, Jimmy Choo, and eBay at TTEC, combining customer service, troubleshooting, safeguarding, and continuous service improvement. My earlier luxury retail and event stewarding work strengthened my sales, payment handling, customer complaint, CCTV observation, and vulnerable-customer support experience.
With a Criminology degree and CISI Compliance certificates, I bring knowledge of crime, criminal justice, confidentiality, research, analysis, and financial crime. I'm also developing my Microsoft 365 and Oracle Cloud Infrastructure cloud security knowledge.
